This Privacy Policy explains how MytransfersEU ("we", "us", "our") collects, uses and protects your personal data when you request a quote, make a booking or contact us about our private airport transfer and chauffeur services. By using our website or booking a transfer, you agree to the practices described below.
1. Who we are
MytransfersEU is operated by MytransfersEU LLC, 1221 College Park Dr, Suite 116, Dover, DE 19904 (EIN: 42-3396586, a Delaware Limited Liability Company). For any privacy-related questions, contact us at help@mytransfers.eu or via WhatsApp at +1 870 359 9016.
2. Information we collect
We only collect the information needed to provide and confirm your transfer:
- Booking details — pickup and drop-off locations, date, time, number of passengers, luggage and any special requirements.
- Contact details — your name, phone or WhatsApp number, and email address.
- Trip-related information — flight numbers, hotel names or notes you choose to share.
- Technical data — basic, non-identifying information such as browser type or device, used to keep the site working correctly.
3. How we use your information
- To prepare a quote and confirm your booking.
- To communicate with you about your transfer, including changes or updates.
- To provide customer support before, during and after your trip.
- To meet legal, accounting and regulatory obligations.
4. Messaging and WhatsApp
When you submit the quote form, your details are used to open a pre-filled WhatsApp message that you choose to send to us. Communication via WhatsApp is also subject to WhatsApp's own privacy terms, which are outside our control.
5. Payment information
Where online payment is offered, it is processed by trusted third-party providers such as Stripe. We do not store full card numbers on our systems. Payment processors handle your payment data under their own security and privacy standards.
6. Sharing your information
We share your information only as necessary to deliver your transfer — for example, with the assigned driver — and with service providers that help us operate (such as payment processors). We may also disclose information where required by law.
7. Data retention
We keep booking records only as long as needed to provide the service and to comply with legal and accounting requirements, after which the data is deleted or anonymised.
8. Your rights
Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data, and to object to certain uses. To exercise any of these rights, contact us at help@mytransfers.eu.
9. Security
We use appropriate technical and organisational measures, including encrypted connections, to protect your data against unauthorised access, loss or misuse.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revision date shown above.
11. Contact
Questions about this policy or your data? Email help@mytransfers.eu or message us on WhatsApp.